Terms.
Last updated May 4, 2025 at 1:00 PM EST
Definitions
"Mazio," "we," "us," or "our" means Mazio Studio LLC. "Client" means any person or entity that signs a scope or statement of work with us, retains us under a monthly agreement, or otherwise contracts with us for services. "Engagement" means a project or retainer governed by a signed scope. "Deliverables" means the code, content, designs, and other work product produced under an Engagement. "Effective Date" means the date a scope is signed by both sides. "Site" means maziostudio.com.
About these terms
These terms govern use of the Site and every Engagement between Mazio Studio LLC and a Client. By using the Site, submitting a form, or signing a scope, you accept them. The order of precedence is: (1) a signed scope or statement of work, (2) these terms, (3) our Privacy Policy, (4) any other written communication. Where documents conflict, the higher-ranked document controls for the matter it covers.
Who we are
Mazio Studio LLC is a limited liability company organized in the Commonwealth of Puerto Rico, United States. We design and build custom websites, landing pages, marketing pages, and software for businesses across every state in the United States.
Independent contractor
Mazio Studio LLC performs all work as an independent contractor. Nothing in these terms or in any Engagement creates an employment relationship, partnership, joint venture, or agency between Mazio and the Client. Each side is responsible for its own taxes, benefits, and employees.
Engagement scope
Every project starts with a written scope confirmed by both sides before work begins. The scope defines deliverables, timeline, and price. Work outside the written scope is priced and approved in writing before it is built. We do not absorb scope creep without an explicit change order signed by the Client.
Client responsibilities
The Client is responsible for providing feedback and approvals within five business days of any request, supplying accurate content and brand assets, holding lawful right to any materials and trademarks supplied to Mazio, providing timely access to required accounts, and retaining their own copy of every login or credential issued to them — Mazio does not store Client credentials and cannot recover them on the Client's behalf. Where feedback is delayed, project timelines shift accordingly.
Subcontractors
Mazio may engage subcontractors to support delivery. We remain responsible for the work of any subcontractor we engage, and any subcontractor handling Client information is bound by confidentiality terms equivalent to these.
Timelines
Timelines agreed in writing are timelines we meet. Where a delivery date depends on Client input — assets, copy, approvals, access to third-party accounts — that date moves with the input, and we will flag missed inputs in writing as they occur.
Approval and launch
A project is "launched" when the Deliverables are deployed to the agreed production environment. Launch is provided through our monthly retainer service, which includes hosting and domain management, and is invoiced separately from development. The final development invoice is triggered manually by Mazio after Client billing details are collected through Stripe. The Client has seven days from launch to raise objections to delivered work; absent written objection within that window, the Deliverables are deemed accepted.
Payment
The standard project rhythm is 50% on signed scope and 50% on launch, unless the signed scope says otherwise. Invoices are issued through Stripe and due on receipt. Stripe processing fees are absorbed by Mazio Studio LLC.
Late payment
Invoices unpaid for more than fourteen days are considered late and accrue interest at 1.5% per month, or the maximum rate permitted by Puerto Rico law, whichever is lower. Work pauses on overdue invoices and resumes when the balance is cleared. The Client is responsible for reasonable costs of collection, including legal fees, on amounts that remain unpaid.
Chargebacks and disputes
Any dispute about an invoice must be raised in writing to [email protected] within seven days of the invoice date. Initiating a Stripe chargeback or payment reversal on an invoice that has not been formally disputed in writing is a material breach of these terms and may result in suspension of services and recovery of associated costs.
Monthly retainers
Retainers are billed monthly in advance and cover ongoing minor revisions, content updates, maintenance, hosting, domain management, and small additions to a site or product we built. Retainers do not cover rebuilds, redesigns, or net-new builds — those are scoped and priced separately. Retainers continue month-to-month until either side cancels in writing with thirty days notice.
Changes to retainer scope
The scope of services covered under a monthly retainer may be adjusted only by Mazio Studio LLC and only with written notice to the Client. Clients may request changes, which we will consider in good faith.
Hosting and uptime
Hosting and uptime targets apply only to Clients on an active monthly retainer. For those Clients, we target up to 99.99% uptime, subject to the availability and limits of our upstream hosting provider (currently Oracle Cloud Infrastructure). We do not provide uptime guarantees outside of an active retainer, and we are not liable for downtime caused by upstream providers, third-party services, or factors outside our reasonable control.
Maintenance after launch
After launch, Clients on an active monthly retainer receive minor bug fixes and adjustments at no additional cost as part of their monthly fee. Clients without an active retainer may request post-launch fixes on a one-time-payment basis; the work is scoped and quoted before it begins.
Backups
Mazio Studio LLC is not responsible for routine backups of any site, application, database, or content, including when we provide hosting under an active retainer. Clients who need a backup of their site, database, or other data must request one in writing to [email protected].
Domain and SSL
Domain renewal and SSL certificate maintenance are the Client's responsibility once accounts are placed under their name. For Clients on an active monthly retainer, domain renewal and SSL upkeep are managed by Mazio Studio LLC as part of the retainer service.
Browser and device support
We test and support Deliverables on the latest stable version of Google Chrome on desktop and the latest stable version of Mobile Safari on iOS. Functionality on other browsers, browser versions, or devices is not guaranteed and is addressed on a best-effort basis.
Performance and SEO
We build with performance, accessibility, and search-engine fundamentals in mind, but we do not guarantee specific search rankings, advertising-platform approvals, app-store approvals, conversion rates, performance metrics, or business outcomes. Those depend on factors outside the build itself, including Client content, ad strategy, and platform decisions made by third parties.
Beta features
Any feature, tool, or service that we identify in writing as "beta," "experimental," or "preview" is provided as-is and without warranty, even within an active Engagement, and may be modified or withdrawn at any time.
Revisions
Revision rounds are unlimited while a project is in active build. Once the project is launched and the final invoice is paid, the build is considered complete and further changes require either a new written scope or an active monthly retainer. Active retainer Clients have unlimited minor revisions during the period they are billed.
No refunds
Project fees are non-refundable once a scope is signed and work has begun. Retainer payments are non-refundable once the monthly billing period has started. Unused retainer time within a billing period does not roll over and is not refunded. Cancellation prevents future billing; it does not reverse prior payments.
Ownership
Final code, content, and design files produced for a project transfer to the Client on receipt of the final invoice. Until then, all Deliverables remain the property of Mazio Studio LLC. Client-supplied brand assets, copy, and trademarks remain the property of the Client throughout. Mazio retains ownership of underlying tools, libraries, methodology, and generic components developed during or before the Engagement, including the right to reuse them on other work.
Open source and third-party components
Deliverables may incorporate open-source and third-party components governed by their own licenses (such as MIT, Apache 2.0, BSD, and others). The Client agrees to comply with the terms of those licenses. Mazio is not responsible for changes, deprecations, or security issues in third-party components after Deliverables transfer to the Client.
Portfolio and credit
We reserve the right to display any work we create — including websites, landing pages, marketing pages, software, and supporting design assets — in our portfolio, case studies, social channels, and other marketing materials. We may include a discreet "Built by Mazio" credit in the footer of sites and applications we deliver.
Third-party accounts
Hosting, domain registration, email, payment processing, and other third-party services associated with a project are created and held under the Client account wherever possible. Mazio does not retain ownership of those accounts. The Client is responsible for fees billed by third-party providers directly.
Confidentiality
Each side keeps the other side's non-public information confidential and uses it only to deliver the work. Confidentiality applies during the Engagement and for two years after it ends. It does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.
Non-solicitation
During an Engagement and for twelve months after it ends, neither side will solicit, hire, or contract with the other side's employees, contractors, or subcontractors who were involved in the Engagement, without the other side's prior written consent. General job postings open to the public do not violate this clause.
Warranty
We deliver work with the skill, care, and discipline our reputation depends on. Beyond that, the Site, software, and Deliverables are provided on an as-is basis. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, except as required by applicable law.
Limitation of liability
To the maximum extent permitted by law, the total liability of Mazio Studio LLC for any claim arising out of an Engagement is capped at the fees paid by the Client in the three months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility. This cap survives termination.
Indemnification
The Client indemnifies and holds Mazio Studio LLC harmless from claims arising out of content, brand assets, trademarks, or instructions provided by the Client, including claims of intellectual property infringement, defamation, or violation of law. Mazio indemnifies the Client against claims that our original code or design infringes a third-party intellectual property right, except where the alleged infringement is caused by Client modifications or Client-supplied materials.
Termination
Either side may terminate an Engagement in writing for material breach if the breach is not cured within fifteen days of notice. On termination, the Client pays for work completed and expenses committed through the termination date. Files and credentials produced through that date are delivered once the final invoice is paid. Retainers may be cancelled by either side with thirty days written notice; prior payments remain non-refundable.
Survival
The following clauses survive termination of these terms or any Engagement: Definitions, Confidentiality, Ownership, Open source and third-party components, Portfolio and credit, Non-solicitation, Warranty, Limitation of liability, Indemnification, Survival, Notices, Assignment, No waiver, Anti-corruption and sanctions, Governing law, and Entire agreement.
Force majeure
Neither side is liable for failure or delay in performance caused by events outside its reasonable control, including natural disasters, power or internet outages, cyberattacks on third-party providers, pandemics, war, civil unrest, government action, or changes in law. Timelines are extended by the time lost to a force majeure event.
Acceptable use of the site
Visitors to maziostudio.com may not scrape the Site at scale, attempt to bypass rate limits, probe for vulnerabilities without written permission, submit automated form traffic, or use the Site to distribute malware or unsolicited communications. We may block traffic that violates these limits without notice.
Notices
Formal notices under these terms must be sent in writing to [email protected]. Notices are deemed delivered on the next business day after they are sent.
Assignment
Neither side may assign or transfer these terms or any Engagement without the other side's prior written consent, except that Mazio Studio LLC may assign these terms in connection with a merger, acquisition, sale of substantially all of its assets, or corporate reorganization.
No waiver
A failure or delay by either side in enforcing any provision of these terms is not a waiver of that provision or of the right to enforce it later.
Electronic signatures
Scopes, change orders, and amendments executed through DocuSign, Google Docs, typed-name signatures, or other electronic-signature methods are valid, binding, and enforceable to the same extent as a handwritten signature on paper.
Anti-corruption and sanctions
The Client represents that it is not listed on any United States sanctions list, including the lists maintained by the Office of Foreign Assets Control (OFAC), and that engagement with Mazio Studio LLC does not violate United States anti-corruption or sanctions law. The Client agrees not to use Deliverables for any unlawful purpose.
Headings
Section headings in these terms are provided for convenience and do not affect the interpretation of any provision.
Changes to these terms
We may update these terms as the business changes. The effective date at the top of this page reflects the latest version. Continued use of the Site or continued engagement after an update constitutes acceptance. Material changes that affect an active Engagement will be raised with the Client in writing before they take effect.
Governing law
These terms are governed by the laws of the Commonwealth of Puerto Rico, United States, without regard to conflict-of-laws principles. Any dispute arising out of these terms or an Engagement will be resolved exclusively in the courts located in San Juan, Puerto Rico, and both sides consent to that venue. To the extent permitted by law, both sides waive the right to a jury trial.
Entire agreement
These terms, together with any signed scope or statement of work, form the entire agreement between Mazio Studio LLC and the Client for the subject matter they cover. They supersede prior discussions, proposals, and informal commitments. Amendments require a written document signed by both sides. If any provision is held invalid or unenforceable, the remaining provisions stay in full force and effect.
Contact
Questions about these terms, billing, or an active Engagement go to [email protected]. We respond within two business days.
Version history
- v1.0 — May 4, 2025, 1:00 PM EST. Initial publication.